This palace is also the seat of the city council. Unfortunately this means that on certain special occasions when institutional ceremonies are scheduled, the museum may be totally or partially closed to the public.
WARNING: We cannot always tell a long time in advance whether closure is going to be total or partial, so we strongly advise you to check the "
Visitors please note" section before starting your visit.
The ticket is valid for six months from the day of purchase, so you can always buy your ticket on one day and visit the palace on another.
MUSEUM
Access for disabled visitors is via the side entrance in Via dei Gondi.
The two main floors of the museum are wheel-chair accessible, but unfortunately architectural barriers prevent access to the mezzanine floor and to some of the educational activity locations.
ARCHEOLOGICAL SITE: The Excavations of the Roman Theatre of Florence
No Access for children under 8 years of age
Partially accessible
TOWER AND BATTLEMENTS
The climb to the top of the Tower involves negotiating 418 steep steps, there may be a short wait on the third floor because no more than 25 people are allowed on the Battlements or in the Tower at any one time
No Access for children under 6 years of age
All visitors under 18 years of age must be accompanied by an adult.
Visitors with a disability, heart condition or asthma, or who suffer from vertigo or claustrophobia, are strongly advised against attempting the climb.
Access to the Tower is suspended in the event of rain, when the tour ends at the Battlements.
Inaccessible
FACILITIES
InfoPoint
Situated on the ground floor in the Cortile della Dogana, inside the ticket office.
Information and reservations for guided tours and educational activities.
Multi-media guides for hire in Italian, English, French, German, Russian and Spanish.
Bookshop
Situated on the ground floor in the Cortile della Dogana, next to the ticket office.
The bookshop stocks art books, catalogues, guides to the city and its museums in various languages, children's books and games and a vast range of items and gadgets relating to Palazzo Vecchio and to Florentine works of art.
Café
Situated on the ground floor in the Cortile della Dogana, next to the ticket office.
Cloakroom
Situated on the ground floor in the Cortile della Dogana, in the ticket office area.
Visitors must leave all umbrellas, backpacks and large bags in the cloakroom, free of charge.
Students must leave their backpacks in the cloakroom.
Wheelchairs and strollers may be borrowed free of charge.
Lift
The lift, which is situated on the ground floor in the Cortile della Dogana, is for the use of visitors with reduced mobility only.
Multi-media area
Situated on the second floor of the museum, by the exit from the Hall of Lilies (Sala dei Gigli).
Italiano
English
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