* Due to COVID-19 restrictions on Saturday, Sunday and holydays the reservation for the museum entrance is mandatory at least one day in advance.
Reservation is also higly raccomended during the week- Please call +39 0552768 224 or write info@musefirenze.it
This palace is also the seat of the city council. Unfortunately this means that on certain special occasions when institutional ceremonies are scheduled, the museum may be totally or partially closed to the public.
WARNING: We cannot always tell a long time in advance whether closure is going to be total or partial, so we strongly advise you to check the "
Visitors please note" section before starting your visit.
The ticket is valid for six months from the day of purchase, so you can always buy your ticket on one day and visit the palace on another.
GUIDELINES
Download here the visit guidelines.
GROUP VISITS
15 peolpe max. (guide included). Tickets must be prebooked on line.
TOWER
Children under 6 not allowed. People under 18 must be accompanied by an adult.
In the event of rain the Arnolfo's Tower will be closed to the public while the medieval guardwalk will be accessible.
MUSEUM
Access for disabled visitors is via the side entrance in Via dei Gondi.
The two main floors of the museum are wheel-chair accessible, but unfortunately architectural barriers prevent access to the mezzanine floor and to some of the educational activity locations.
ARCHEOLOGICAL SITE, TOWER AND BATTLEMENTS
are temporarily inaccessible
FACILITIES
InfoPoint
Situated on the ground floor in the Cortile della Dogana, inside the ticket office.
Information and reservations for guided tours and educational activities.
Multi-media guides for hire in Italian, English, French, German, Russian and Spanish.
Bookshop
Situated on the ground floor in the Cortile della Dogana, next to the ticket office.
The bookshop stocks art books, catalogues, guides to the city and its museums in various languages, children's books and games and a vast range of items and gadgets relating to Palazzo Vecchio and to Florentine works of art.
Café
Situated on the ground floor in the Cortile della Dogana, next to the ticket office.
Cloakroom
Situated on the ground floor in the Cortile della Dogana, in the ticket office area.
Visitors must leave all umbrellas, backpacks and large bags in the cloakroom, free of charge.
Students must leave their backpacks in the cloakroom.
Wheelchairs and strollers may be borrowed free of charge.
Lift
The lift, which is situated on the ground floor in the Cortile della Dogana, is for the use of visitors with reduced mobility only.
Multi-media area
Situated on the second floor of the museum, by the exit from the Hall of Lilies (Sala dei Gigli).
Temporarily inaccessible.
Italiano
English
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