These General Contract Conditions govern the online sale of tickets for the Civic Museums of the Municipality of Florence: Palazzo Vecchio, Torre d'Arnolfo, Cappella Brancacci, Fondazione Salvatore Romano, Museo Novecento, Museo Stefano Bardini, Museo di Santa Maria Novella, Forte di Belvedere.
By making an online purchase on the Official Ticketing Website of the Florentine Civic Museums, the Customer declares that they have read all the information provided during the purchase process and fully accept the general conditions and payment terms described below.
The tickets purchased online, including free ones, are nominal tickets that require the reservation of a specific date and time of entry, which must be respected by the user.
If the payment has been successfully completed, the system sends two notification emails to the Customer: the first from the Nexi system confirming that the payment transaction was successful, and the second from the ticketing system of the Florentine Civic Museums containing a summary of the purchased tickets and a link to download them directly or through access to the reserved area, for which the username and password will be provided.
The purchased ticket will show the booking details and the barcode required for validation at the museum entrance.
To access the Museum, the Customer must go directly to the museum entrance gate, without stopping at the ticket office. The staff will validate the ticket by scanning the barcode.
In the case of reduced and/or free tickets, the Customer must present, together with the ticket, the documents proving their eligibility.
The Palazzo Vecchio Museum is the seat of the Municipality of Florence. During institutional events, changes in opening hours and visitor routes may occur; these do not entail any modification to the museum admission fee.
In the event of rain, the final section of the Arnolfo Tower is closed to the public. However, access to and use of the medieval battlement walkway remain regularly possible and permitted; therefore, no ticket changes or refunds are provided in case of rain.
Pursuant to Article 59, paragraph 1, letter n) of the Consumer Code, the right of withdrawal provided for in Article 52 of the Consumer Code does not apply, as this concerns the provision of leisure services that the Municipality of Florence undertakes to provide on a specific date. Therefore, the Customer may not exercise this right with regard to the purchase of admission tickets to the Civic Museums.
In the event of the Customer's cancellation or an incorrect purchase, no refund of the price paid for the admission ticket is provided. Refunds are also not available for tickets that were purchased but not used.
Once bookings have been completed and confirmed, they cannot be modified.
Access to the Florentine Civic Museums for minors is regulated according to DG/2026/00085, namely:
| Museum | Access not permitted | Access Allowed with an Accompanying Adult |
|---|---|---|
| Museo di Palazzo Vecchio | Children under 12 years of age | |
| Torre di Arnolfo | Children under 6 years of age | Children between 6 and 18 years of age |
| Scavi di Palazzo Vecchio | Children under 8 years of age | Children between 6 and 18 years of age |
| Museo Novecento | Children under 12 years of age | |
| Museo Stefano Bardini | Children under 12 years of age | |
| Museo di Santa Maria Novella | Children under 12 years of age | |
| Cappella Brancacci | Children under 12 years of age | |
| Fondazione Salvatore Romano | Children under 12 years of age | |
| Forte di Belvedere | Access to the battlements is not permitted for children under 8 years of age | Children under 12 years of age For the battlements: children between 8 and 18 years of age |
| Memoriale della deportazione | Children under 12 years of age | |
| Museo Gino Bartali | Children under 12 years of age | |
| Torre di San Niccolò, Baluardo di San Giorgio, Torre della Zecca, Porta Romana | Children under 8 years of age | Children between 8 and 18 years of age |
Any person with a disability is entitled to free priority access to all Florentine Civic Museums for themselves and for one accompanying person, if specified in the disability certificate.
Please note that at the Palazzo Vecchio Museum it is also possible to rent a wheelchair free of charge by presenting a valid ID.
Guide dogs for blind or visually impaired visitors, service dogs assisting people with disabilities, and pets are allowed to enter the Florentine Civic Museums, with the following requirements:
Reduced Ticket
Free Ticket
All documents entitling visitors to reduced or free admission must be shown to the staff at the time of ticket validation.
If an invoice is requested for online ticket purchases amounting to €77.47 or more (VAT exempt pursuant to Art. 10 of Presidential Decree 633/72), a €2.00 stamp duty fee is required.
For instructions on how to make this payment, please contact:
musei.civici@comune.fi.it
055/2625987
055/2625985
For information about the Florentine Civic Museums and the events/exhibitions organized within them: musei.civici@comune.fi.it
For issues related to the online ticket purchase: supportomusei@firenzesmart.it
Response within 8 hours during office hours (Mon–Fri 9:00–17:00).
For further information on the Florentine Civic Museums, please visit: https://cultura.comune.fi.it/